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Canadians are
World-Class Complainers: Survey
Canadians are among the industrialized
world's worst complainers about inferior customer service, a
new survey suggests.
According to polling firm Ipsos Reid, almost
38 per cent of people surveyed in 23 countries have
complained about a product or service in the past year.
The figure jumps to 44 per cent for residents of Canada and
the United States — behind only Britain, Spain and the Czech
Republic in the industrialized world — the poll of 23,000
international respondents found.
"Canadians won't tolerate bad products and service anymore,"
said Jane Steele Moore, a spokeswoman for Complaints Are Us
Inc., a complaints concierge company that sponsored the
survey. "Yes, we're known for being polite, but we've
learned that we can get results if we complain."
Both countries placed in the top 10 overall based on
likelihood of consumer complaints. The people most likely to
have made a complaint in the past year were from Brazil, at
65 per cent, and those least likely to have lodged a
grievance were in Japan, where 17 per cent had done so.
Regionally, Latin American consumers were the most likely to
have sounded off about service, with 57 per cent of
respondents reporting they had filed an official objection
in the past year.
Asian consumers were the least likely to gripe, with 30 per
cent of respondents reporting doing so.
The poll was taken between April 14 and May 7, 2009.
It consisted of an online questionnaire and is considered
accurate within 3.1 percentage points, 19 times out of 20.
Percentage of respondents who lodged a
consumer complaint in the last year, by country:
Brazil 65, Mexico 56, Argentina 49, India 47, Czech Republic
47, Spain 46, Britain 45, U.S. 44, Canada 44, Australia 40,
Italy 39, France 38, Sweden 36, Netherlands 35, Germany 34,
China 32, South Korea 32, Belgium 29, Poland 26, Hungary 25,
Turkey 22, Russia 18, Japan 17
Winnipeg Free Press
“Is it dramatic of me
to admit that I feel a pit in my stomach every time I read
another article criticizing the Vancouver Olympic Games?
I find myself
speechless when reading the harsh words that publication
after publication is spitting out, completely attacking not
only these Canadian games, but our Canadian values and
morals as well…..”
Is this also true in
churches?
Joh 7:12 And there was much murmuring
among the people concerning him: for some said, He is a good
man: others said, Nay; but he deceiveth the people. Pr
16:28 A froward man soweth strife: and a
whisperer separateth chief friends.
A peaceful heart does not produce a
complaining tongue. |
